We are a promotional merchandise company who love what we do, we live and breathe unusual

promotional products, the more obscure the better which is why we do it better than anyone else.

It’s easy! View the product you like, click “Enquiry and Quote Now” and we’ll prepare a custom quote for you right away at no cost.

If you have a product concept or idea, we can make it.

Contact us, providing the product details such as a picture or drawing, quantity needed and

specification details. We will provide you with official price quotation.

We can meet most event dates if it is less than two weeks away. Make sure you specify the event date when ordering and we will rush your order at an extra cost. If we can’t meet your deadline, we will notify you within 24hrs and process your refund immediately.

We have worked with major brands such as Coca Cola, Pepsi, Ribena and many others. Please check our testimonial page for customer feedback. If any customer is unhappy with their order, we fix the problem – either re-issuing or refunding the order. We work with MasterCard, Verve and Visa cards, which gives you peace of mind – they process all orders so if we fail to deliver, you can file a chargeback.

MasterCard, Visa Card and Verve card – This secure method gives you the most peace of mind. Irrespective of the country you are ordering from.

Wire Bank Transfer – Y ou can set up a wire bank transfer from your bank to our world standard HSBC Corporate Account. We mostly recommend this method for large orders (above USD3,000) due to high PayPal fees. We always include banking details on your order confirmation. If you wish to use card, we can accept this, but you will be responsible for the transaction fee, which is around 3-4% value of the total order.

Western Union – You may also use this method by visiting a WU depot anywhere in your country and transfer the funds to us. Once you place your order online, we will include our Western Union details in the order confirmation.

Immediately after placing your order, we send an e-mail order confirmation; click reply to send us your artwork ASAP. Next, our art department will set up your digital proof and email it to you. Before we begin your order production, you must approve these proofs. If we need any other information from you, we will contact you about this also. Our goal is 100% customer satisfaction so we will keep you informed as to your order status throughout the process and will send you a shipping information sheet including your tracking numbers once despatched.

Most Express orders are delivered within 4-6 weeks; economy takes 8-10 weeks or more depending on distance to your seaport. For urgent orders, we do our best to deliver in time for your requested event date and keep you updated during production. If you have any questions, please email us at the address on the order confirmation. We aim to respond within 10 minutes to all email correspondence.

We do everything possible to prevent and rectify mistakes. Before we begin production, you must sign off on the digital color art-proof and pre-production proof. We guarantee to ship your order exactly as approved by these proofs and that it will arrive on time and error-free. Sometimes, there may be errors. If so, on receipt of your complaint, we examine your proofs and replace either the bad ones or the entire order, or we arrange a refund of the bad ones. 99.9% of customers who complain are happy with one of these two options.

We accept any format; jpeg, png, pdf, ai, eps, psd, tif, tiff, word file and more. We have a professional art department who will view and convert your logo to your preferred type for free.

Yes. Once production starts, we’ll take the first imprint on the first item, photograph the print and email it to you for you to review and approve or request corrections. Only when you have approved the pre-production proof will we proceed with mass production.

Yes. We have two different sample options as stated below.

1. Digital Proof Sample:  (60min Delivery) When you view a product, click “Enquiry & Order Now” and send enquiry. Next, e-mail your logo; we will first send you quote which include shipping to be sure you are happy with product price, then our professional art department will digitally put your logo on the product and email it to you for your review and approval.
2. Delivery Sample:  To get deliver sample, also click on “Enquiry & Order Now”. You will need to pay for this type of sample to be delivered to you. We send you what we call a “blank sample”, is a sample without a logo on the stock. This takes approximately 10 days for delivery. If you want your logo imprinted on the sample, you will need to pay a logo set up fee at $45 for each product, though this could be more depending on the product. Delivery will take two weeks. Also, note that you will still need to still pay a shipping fee. Our most popular sample option is “Digital Proof Sample” as there is no product cost or shipping fee and it is very fast. Those who prefer to touch the sample before progressing should choose the Delivery Sample option.

No. What you see on the price quotation we send you is what you will pay. This includes product cost with shipping to your country or free delivery to your China & HK agent (excluding any export fees).

You may need to pay local tax upon shipment to your country. This is unlikely when you select Express delivery because the products are classed as gifts. For economy, you will need to pay tax and clearance fee at your seaport on collection. Contact your local tax office or check www.dutycalculator.com

We try to offer you the lowest possible quantity. If you need less than the minimum, please use the “Add to Enquiry” for that product to make your request. We will do our best to honor your request, but cannot guarantee it.

Yes. We can mix different kinds of products in one order. Just use “Add To Cart” for each product. When finished, go to checkout as normal and place your order. Our art department will send you digital proof of each item for your approval after approximately one hour.

 Yes. When the item is in the cart, select the logo upload option “I will email my logo after placing order”. On the checkout page, put, “I want item blank, No Logo” in the instruction box. We will email you to acknowledge this request. Once confirmed, we will produce your item(s) without logos.

Yes! The higher the quantity ordered, the lower the price per piece as shown in price table. If you wish to discuss further discount because you want to order even greater quantities, click “Add To Enquiry”, let us know the price offer and qty. We will review and get back to you.

We can meet most event dates, if is four weeks or under. Make sure you specify the event date when ordering and we will rush your order at no extra cost. If we can’t meet your deadline, we will notify you within 24hrs and process your refund immediately.

After you have placed your order, reply to the confirmation e-mail with your art file attached.

We accept any format; jpeg, png, pdf, ai, eps, psd, tif, tiff, word file and more. We have a professional art department who will view and convert your logo to your preferred type free. Your artwork will be handled personally by a member of our Art Department, so send whatever you have – we should be able to work with it.

Our professional art department can work on any resolution and any size, and re-size accordingly.

Yes, we can match your requested pms color number. Simply check the pms chart on www.papachina.com/box.html and include the code in the order instruction. Alternatively, after placing your order reply to the order confirmation email with the code.

We don’t charge set up fees for orders, no matter the size of the order or number of products. Set up fees only apply if you wish to order imprinted sample with your logo before placing your order.

No, artwork preparation is free. You’ll receive a free digital copy via email for your approval.